Shipping policy

Order Processing and Dispatch

1. Processing Time:
   • Orders are typically processed and dispatched within 2-4 working days.
2. Delivery Timeline:
   • Standard delivery within India is expected within 5-15 business days (excluding Sundays and public holidays).
   • For urgent delivery needs, customers must inform our team in advance for prioritization. Failure to do so will be considered the customer’s responsibility, and no cancellations will be accepted due to delay.

Shipping Policy Details

1. Combined Shipment:
   • All products in an order are shipped together in one shipment.
2. Delivery Partners:
   • Orders are packed and handed over to trusted delivery partners who deliver the package to the provided address.

Shipping Charges

1. Within India:
   • Prepaid Orders: Shipping charges are applicable for orders below Rs.599, with a maximum of Rs.99. Charges may vary based on cart value and location.
     • Order value between Rs.0-99: Shipping Charges Rs.70
     • Order value between Rs.100-Rs.349: Shipping Charges Rs.69
     • Order value between Rs.350-Rs.599: Shipping Charges Rs.59
   • Free Shipping: Prepaid orders of Rs.599 and above qualify for free shipping.
2. Cash on Delivery (COD) Orders:
   • COD is available for orders above Rs.300 with the following charges:
     • Order value between Rs.300-Rs.501: COD Charges Rs.50
     • Order value between Rs.501-Rs.800: COD Charges Rs.50
     • Order value between Rs.801-Rs.1400: COD Charges Rs.70
     • Order value between Rs.1401-Rs.10000: COD Charges Rs.70
   • If the order value is below Rs.599, both shipping charges and COD charges will be applied.
3. Additional Charges:
   • Some areas, particularly in Northeast India or outskirt areas, may require an extra shipping charge. Customers will be contacted in such cases.
   • Customers unable to find the COD option should recheck with our team to confirm availability for their location.

Packaging

• Products are securely packed with bubble wrap and additional packaging for fragile items to ensure they arrive in perfect condition.

Shipping Locations

• Paatr2homez ships throughout India, including North East India.

International Shipping

• Paatr2homez primarily ships within India. For overseas customers, it is recommended to ship products to an Indian address and arrange further shipping independently.

Contact Information

• For any queries, customers can reach out to helpcenter@paatr2homez.com/anaaz.veg@gmail.com
• Shipping Delay Policy

1. Liability:
   • Paatr2homez shall not be held liable for any delays in shipping beyond our control, particularly those caused by third-party courier services.
2. Refund and Compensation:
   • In cases of delays not attributable to natural calamities (e.g., rain, floods, earthquakes) where products must be held back to avoid damage, Paatr2homez will cancel the order and offers a full refund for the order.
3. Late Deliveries:
   • Late deliveries are considered only after 15 days from the date of placing the order.
4. Claims:
   • To be eligible for a refund and compensation, customers must submit their claims via email exclusively to helpcenter@paatr2homez.com. This policy does not apply to delays caused by natural disasters or other force majeure events.

Jurisdiction

• All matters related to this shipping policy and any associated disputes are subject to the exclusive jurisdiction of the courts of Delhi, NCR or UP, India.